By The Rotary Lift Team on Jul 11, 2016 11:52:04 AMWhat makes for a strong company? Reliable products, good marketing, a solid sales team; all of those for sure, but what about after the sale? Many say how a company takes care of their customers, may be the truest measure of strength. If that holds true, then Rotary has some serious power. Our customer service team is second to none, and you encounter it with every call.
Today we are talking with Andrew Bear. Andrew is one of the newest members of the customer service team, but don't let that fool you. What he may lack in seniority, he makes up for in personality and product knowledge.
How long have you been with Rotary Lift?Andrew: I started at Rotary in July of 2015. It is very hectic for a new employee in the customer service department. Many of our customers have owned or worked with our lifts for over 20 years, and know a great deal. I had never worked with lifts before and early on, I am sure I embarrassed myself.
What do you enjoy most about your job?
Andrew: I enjoy the comradery very much, it makes for an enjoyable day. I also like building relationships with our customers. Most I have never met, but we have communicated enough to know we have common interests. For example, a customer from Alaska sent me a really cool video of a bald eagle perched above him while fishing.What is one of the biggest challenges to your job?
Andrew: One of the biggest challenges of the job is the communication barrier. Every customer seems to have different lingo for parts that may not match up to the terms we use. It sometimes makes it very hard to decipher exactly what part or procedure they are referring to.
During your work career or personal life what are you most proud of?
Andrew: In my personal life I am proud that I have always provided for my family and been with them through thick and thin. My proudest moment was on May 11, 2013, when my daughter Ruby Kathleen was born.
What is one fun fact about you that people may not know?
Andrew: I went to New Zealand on a hunting trip in 2009 with my Grandpa. It was a graduation present from him and it will always be a lifelong memory for us to share.
What do you enjoy doing in your time away from work?
Andrew: I enjoy hunting, fishing and watching sports. I look forward to October 1st every year, as it is the opening day of deer season. When the ice on the lakes is thick enough to fish, I am out almost every day.
Are you a music person or a sports person?
Andrew: I am most definitely a sports person. I am big Cincinnati Reds and Kentucky Wildcats fan. I have followed both all of my life. As a Reds fan there is always hope that it will turn around, and as a UK fan, well it just gets lonely at the top.
If you purchased one Rotary Lift product what would it be? Why?
Andrew: I would most likely purchase a VLXS10. It is small enough to fit in my garage and I would not have to worry about overhead clearance. The 10,000lb. capacity would be enough to lift any vehicle I own.