Why Faster Is Better for Technicians, Shops and Customers

Faster service can make the shop and the technician more money, while also making customers happier. Of all the shop tools available, a vehicle lift offers the greatest opportunity for increasing service speed to improve service bay productivity and profitability.

Speed is everything to the technician and the shop – it has a direct impact on how they make a living,” says Kirk Dawson, vice president of sales for Rotary Lift. “Every service bay is a profit center, and boosting revenue performance based on service volume is a key goal for our customers.”

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NADA Show 2018: A crystal ball into the future of fixed ops

There was a ton of big news from this year’s NADA Show. Much of it revolved around autonomous cars and vehicle technology. As Wes Lutz, this year’s NADA chairman, put it: “The automobile is the most exciting platform for innovation in the next 100 years”.

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Lift and Wheel Service on Display at NADA Expo and ATD Show

The Rotary and Chief booth at the NADA Expo and ATD Show at the Las Vegas Convention Center may resemble a trip to Paris more than a trip to a trade conference, thanks to the brands’ new augmented reality (AR) art gallery installation.

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Top 5 Blogs of 2017

We understand that all blogs are not created equal and some have more information that pertains to your shop than others. For us, it stings a little, because we want all of them to be just as informative as the next, but that's just not the case. So as chosen by you, our customers, here at the top 5 blogs for 2017!

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OEMs Are Showcasing Their 2018 Class 8 Models. And They’re Amazing.

Big rig manufacturers are starting to roll out their new 2018 Class 8 trucks. That means it’s time to understand what’s different about the new models, so you’ll know what to look for as they start to roll into your fleet. Heavy Duty Trucking—a.k.a. TruckingInfo.com—recently published a preview of all major manufacturers’ 2018 lineups. We highly recommend you click that link and take an in-depth look for yourself, but let us provide a few of the highlights for you:

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Big Data Could be a Big Problem for Repair Shops

When it comes to competition, you’ve always looked down the street at the nearest independent shops. Of course, service departments at dealerships are technically competitors, too. But after a warranty expires on a vehicle, car owners can be separated into two categories: those who continue to go to the dealership for service and those who become customers of independent shops. You and the shops down the street have always competed for that second kind of customer.

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Opportunity on the Rise for Service Departments

Earlier this year, we wrote about what older cars could mean for independent shops. With the average age of vehicles on the road at an all-time high, dealerships have a great opportunity to grow their service departments as used cars flood the market. In fact, the National Automobile Dealers Association's latest statistical profile reports that in 2016, dealerships wrote more than 315 million repair orders—a number that has steadily grown from 2014 to 2016.

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2017 APTA Guide

Christmas, Thanksgiving and your birthday are big events but they happen every year. That means you are never more than some 365 days away. However, events like the Summer Olympics, solar eclipses and the American Public Transportation Association Expo are fewer and farther between, making them worth the trip.

The APTA Expo takes place every 3 years and is the public transit industries largest show. With more than 800 global exhibitors there is plenty to see and do. So the big question, “Are you going?” And the answer should be, “Yes!”

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The Five Ws of Wheel Service

Wheel service. If you’ve recently added it to your shop’s offerings, you’re probably very glad you did. If you haven’t added it yet, a lot of your competition is probably very glad you haven’t. But you probably should.

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Be a Better Boss, So Your Techs Don’t Look for Another One

The New York Times isn’t exactly the first place you think about when it comes to automotive news. But several months ago, that’s exactly who sounded the warning alarm about the struggles that dealerships are having when it comes to finding and keeping good techs.

One person interviewed for the article estimated that more than 25,000 open tech jobs would go unfilled by 2022. And he called that a conservative estimate. So what’s a dealership to do? Well, keeping a bottle of Tums on hand isn’t a bad idea for starters. But the real key is presenting techs with an offer they can’t refuse.

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