The Force Behind the Lift - Meet Kathy Brown

A look at the people that make Rotary Lift

We'd like you to meet Kathy Brown, ServAll product consultant with Rotary Lift.

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If you've spoken with Kathy we are confident you got the answer you were looking for. We wanted to give you the chance to get to know her a little better.

Kathy has been with Rotary Lift since June of 2010. She has worked on both sides of customer service.  First as a member of the technical service department and then moving to ServAll. This gives Kathy unique perspective in her position because of her background with both departments.

 

 

 

Q:  What’s your favorite thing about your job?

Kathy:  I enjoy helping solve problems. Typically people don’t just call to say how great things are going, they call when they need help. I get satisfaction from facilitating repairs for stores while being able to provide work to our great network of RAI’s.

Q:  What about your role is different than someone else in your position?

Kathy:  I work closely with Firestone. Currently they are the only national account that does inspections of their stores through ServAll. This has allowed me to become familiar with the ALI inspection program.

Q:  What is one fun fact about you that people may not know?

Kathy:  People may not know that I am a HORRIBLE cook. I can always find a way to ruin a dish; my daughter thinks the smoke detector going off means dinner's ready!

Q:  What do you enjoy doing in your time away from work?

Kathy:  I love spending time with my family! There is nothing more important or rewarding to me than my kids. My favorite place to be is in the Smokey Mountains of Tennessee. Whenever we can get away that is where we go!

Q:  What do you enjoy about teaching RAI class?

Kathy:  The most enjoyable part of RAI class for me is being able to meet our RAI’s in person and put a face to a name. It’s always fun to meet someone you talk to all the time…no one ever looks like what I picture!

Q:  If you purchased one Rotary Lift product what would it be? Why?

Kathy:  If I purchased a Rotary Lift it would be a VLXS10 pad lift. This would fit in my garage; and then I could make my husband do our oil changes!

 

 

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