Truths and Tips about Customer Service that Drive Business

You do a great job. You perform the services your customers need. You get them back on the road as quickly as possible. You warranty your work. What else could customers want? Well, it turns out they want a lot more. In fact, they demand it.

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90 Second Know Hows

How many times have you found yourself Googli ng, “how to change the element in your hot water heater”, or “easiest way to peel a boiled egg?” How great is it when a video pops up with a person to give you step-by-step instructions? Well we feel the same way. In fact, we have taken everyone’s love for how-to videos and made our own library. Rotary is continuing to build on our video series called “ 90 Second Know Hows.”
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10 Tips to Increase Safety in Your Shop

Every shop owner/manager is constantly trying to increase the productivity and efficiency of their shop, but it cannot come at the sacrifice of safety. The priority is to ensure the employees go home in the same way they came, so when it comes to safety, nothing is a good thing. Safety is when nothing happens. No incidents, no injuries, no close calls, nothing. Every shop has their own unique rules and guidelines, however, some rules are transcendent and should be applied anywhere there is a vehicle lift in use. We have put together a list highlighting the top tips in lift safety. Follow these and your shop could be on its way to nothing, but in a good way.         

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Right-Size Your Two-Post Car Lifts

Safety is important in every industry, but for some the stakes are a little higher. Repair technicians face serious risks, and one of them comes from using the wrong lifts for the job. When your equipment suspends a car above your head, you want it to stand strong. Here’s how to choose a two-post car lift that will hold up under the tasks in your shop.

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Is a Drive-On Car Lift Right for Your Shop?

Drive-on car lifts are a great fit for many shops, but are they right for yours? Making sure you invest your dollars in the right equipment is important, so let’s take a look at who would benefit most from a four-post, drive-on lift.

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Resource Guide: Moving Your Fleet Maintenance In-House

Fleet maintenance is a big cost for any company, and for some, it makes sense to move that work in-house. Doing so gives you more control over important decisions like which vehicles to repair first, ultimately helping you keep your trucks moving and making money. Before you make the move, it’s smart to have an idea of what you’ll need to change, update or invest in. Our ebook, “In-House Fleet Maintenance,” will help you sort through the process with a look at:

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Product Spotlight: Smartlift SL210

If you are new to the auto repair industry, you may not be aware of the inground lift’s long history. Their sleek design, smooth operation and space saving footprint make them a terrific option for all kinds of service facilities. Though they’ve been around for decades, there have been many recent updates that put them on equal footing with their two and four post cousins.  An inground lift, like the Smartlift® SL210 is a modern and efficient addition to any shop. So if you require an easy to use, fast, environmentally friendly and durable lift to fill a high volume bay, all while providing a great looking shop floor, then the SL210 is the way to go.

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90 Second Know How: Two-Post Cable Adjustment

If you own, work in, or have ever set foot inside an auto repair shop, you undoubtedly have seen a two-post lift. Two-posters are the workhorse of many shops and are an iconic image when you think of auto repair.  Their versatility, efficiency and small foot prints make them ideal for most shops. But, if a lift goes down, productivity is reduced, and money is lost. Keeping your two-post running safely is paramount to your shop’s financial goals.

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A Quick Guide to a Greener Shop

We all know what buzz words are, right? The trendy words that grab attention for a short time. For example, “cloud” is all the rage in the tech world now. “Forward thinking” is dominating many industries as well. But what happens to a buzz word that sticks around? The phrase “Going Green” may be the king of all buzz words, and whether you like it or not, it’s here to stay. Whatever your motivation may be, tax incentives, government mandates or your own personal beliefs, reducing your company’s carbon footprint is something you can embrace.   

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The Secret to Earning Customer Referrals

When it comes to things like auto repair, potential customers tend to turn to their friends and family for advice. After all, this isn’t a visit to the grocery store. Auto repairs take skill, and because they might not understand the process, drivers could be hesitant to trust the first shop they find in the yellow pages. So how can you cash in on that tendency to seek recommendations? Let’s take a look.

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